Service Ottawa, also known as 3-1-1, is the City’s primary customer service tool. 

If you have a service request, please call 3-1-1 directly.

You can also create an account at and file a report online. We highly encourage you to use this method of on-line reporting, as it will eliminate the waiting time by calling 311 and you can see status updates as they become available.

Or you can directly make 3-1-1 service requests using the links below (each bullet is hyperlinked to the appropriate Service Ottawa page):

Roads, sidewalks and paths

Water and environment


Garbage and recycling

Recreation and culture

Property violations

Health and safety

Reporting a concern to Service Ottawa is the most efficient means toward ensuring your service request is responded to in an organized and timely manner.

If upon completion of a service request you do not feel your concerns were fully addressed, I welcome you to e-mail my office at with your service request number so that our office can follow up with responsible staff to ensure your unique needs are met.