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FAQ

How do I request maintenance of a City tree on my property?

Residents can make a request for city tree maintenance by filing a Service Ottawa request below.
To report an immediate hazard to people or property, call 3-1-1.

Request mature city tree maintenance (planted more than 3 years ago)

Request new city tree maintenance (planted within the past 3 years)

I have questions about removing a tree on my property, where can I find more information?

The Tree Protection By-law took effect on January 1, 2021.

Under the Tree Protection By-law, the following protected trees cannot be injured or removed without a tree permit from the City:

  • All City-owned trees throughout the urban and rural area
  • All trees 10 cm or more in diameter at breast height on private properties within the urban area that are subject to a Planning Act application for Site Plan, Plan of Subdivision, or Plan of Condominium
  • All trees 10 cm or more in diameter at breast height on private properties within the urban area that is over 1 hectare in size
  • All distinctive trees on private properties 1 hectare or less in size, where distinctive trees are defined as:
    • Trees measuring 30 cm or more in diameter at breast height within the inner urban area (urban lands inside the Greenbelt)
    • Trees measuring 50 cm or more in diameter at breast height within the suburban area (urban lands outside the Greenbelt)

Not sure whether the by-law applies to you? The City has developed a new Decision Tree tool to assist residents and staff in determining what kind of permit, if any, is needed to remove a tree. For an overview of the process, refer to this flowchart.

I have concerns about speeding on my street, what traffic calming measures can we introduce to improve safety for all road users?

Traffic quantity and driver behaviour is the issue we hear about the most often in Councillor’s offices.  That is true in Alta Vista and all across the city.  

Typically, our first step is to collect data to get a better understanding of the conditions in the area.  Some of this information includes;    

  1. Traffic volumes on the street 
  2. Operating speed of the street 
  3. Origin and destination traffic (number of vehicles that enter and exit the area without stopping – non-local traffic) 
  4. Police reports that have been filed and moving traffic violations 
  5. Status and history of the street with respect to construction and expected life span (this informs the narrowing or change of configuration issue)  
  6. 311 calls 

Our office does have a limited budget for traffic calming measures but not all measures are a good fit for each street, and not all measures work in the same way.   The challenge is to make the most effective use of the limited resources we have.  For that, we rely on data, information, observation, and reports to the police or 311 of issues captured and recommendations of staff going forward.   

The implementation of changes to signage or roadways can be time-consuming and requires reflection and understanding.  Many are governed by specific mandates and as you might know, all elements of roadway signage or configuration must be compliant with the Highway Traffic Act.  

Traffic calming measures currently considered as part of the Temporary Traffic Calming Measures Program are the following:

  • Speed display devices (permanent or temporary)
  • Pavement markings such as, but not limited to, speed limits, “School/École”, “Slow/Lent”
  • Flexible centreline signage
  • Cycling delineators
  • Warranted Gateway Speed Limit Signs (40 km/h or 30 km/h)
  • Community entrance signage
  • Permanent “Slow Down for Us” signage
  • Planters on local streets to create chicanes
  • Flexible posts to create bulb-outs or chicanes

Thank you for wanting to make our neighbourhoods safer and making us aware of a problem.

All instances of poor driver behaviour must be reported to the police non-emergency line or make a report online. Speeding, distracted and aggressive driving are all violations of the Ontario Highway Traffic Act and reports, especially from multiple residents, go a long way to in providing data to the police.  These consistent reports will also provide the foundation for enhanced and proactive enforcement by police.  

Education, engineering, and enforcement will work together to address road safety.

With all that said, my office keeps track of all residents wanting more TTC measures on their street and every fall streets are evaluated with traffic department staff to look at feasibility, budget, and which measure would be most suitable late fall to prepare for implementation in the Springtime the following year.

How do I submit a general service request to the City of Ottawa?

So long as you have access to the internet, service requests can be submitted online by visiting ottawa.ca/en/3-1-1/report-or-request. If a matter is urgent in nature, please call 3-1-1 to file a report. 

For your convenience, my website now hosts a one-click format to submit Service Ottawa requests. Please jump over to the 3-1-1 tab linked here.

I put my waste out for curb side pick-up, but it was missed. What can be done now?

Report a problem with garbage collection

Garbage may not have been collected if:

  • The garbage contained recyclables or green bin materials
  • The week had a statutory holiday, in which case your regular collection day may occur one day later.
  • Waste collection contractors operate between 7 am and 6 pm; please wait until after 6 pm before submitting a request for missed collection.
    • If your request concerns a missed collection, all material must remain at the curb to be collected once reported.

Report a problem with garbage collection

Report a problem with black bin collection

  • Waste collection contractors operate between 7 am and 6 pm; please wait until after 6 pm before submitting a request for missed collection.
    • If your request concerns a missed collection, all material must remain at the curb to be collected once reported.
  • If the week had a statutory holiday, your regular collection day may occur one day later
  • Your bin may not have been collected if it contained prohibited items

Report a problem with black bin collection

Report a problem with blue bin collection

  • Waste collection contractors operate between 7 am and 6 pm; please wait until after 6 pm before submitting a request for missed collection.
    • If your request concerns a missed collection, all material must remain at the curb to be collected once reported.
  • If the week had a statutory holiday, your regular collection day may occur one day later.
  • Your bin may not have been collected if it contained prohibited items.

Report a problem with blue bin collection

Report a problem with green bin collection

Green bins are collected weekly. If the week had a statutory holiday, your regular collection day may occur one day later.

Report a problem with green bin collection

How do I make a report about the lack of road maintenance or a pothole in my neighbourhood?

We are glad you are reading this FAQ page and are looking to file a report on road maintenance or a pothole. Unfortunately, we have no way of tracking pot holes across the City, we depend on people like you to report them. 

Important note: Please call 3-1-1 if the issue is related to the following:

  • An immediate hazard to people or property
  • Personal accessibility
  • A traffic-related issue (such as traffic signals or traffic signs)

Requests submitted online are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm).

Report a problem with a road, sidewalk or pathway (summer)

Report a problem with a road, sidewalk, or pathway (winter)

Report a pothole on the road

When can I expect the snow plough to clear my street and the sidewalks to be cleared of snow or ice?

Schedule:

I am always available to help – please feel free to connect with me.

Please check back with us often to get information about community news, events or to get in touch with me.

City Hall:

110 Laurier Ave. West, Ottawa, ON, K1P 1J1

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